FAQs
How will my order ship?
How will my order ship?
We deliver your items within 5-8 business days using standard shipping. All orders within the U.S.A. qualify for FREE shipping.
What if my pet doesn't like the product?
What if my pet doesn't like the product?
No problem! We offer a 30-day satisfaction guarantee. You can return one opened product per order within 30 days of delivery for a refund or store credit.
When will I receive my order?
When will I receive my order?
Standard delivery takes 5-8 business days. We ship within business days (Monday-Friday) and provide tracking for every order.
How do I choose the right product for my pet?
How do I choose the right product for my pet?
Check our product descriptions for recommendations. Need help? Email us at support@getpeakpets.com for personalized advice.
How do I track my order?
How do I track my order?
You'll automatically receive an email with a tracking number to know when to expect your delivery.
How do I return a product?
How do I return a product?
Email us at support@getpeakpets.com with your order number and reason for return. We'll provide instructions for sending back your item(s). Note: return shipping costs are your responsibility unless the item was defective.
Are your products safe for all pets?
Are your products safe for all pets?
Yes! All our products are made with safe, high-quality ingredients. Check individual product pages for specific recommendations.
Is there a money-back guarantee?
Is there a money-back guarantee?
Yes! We offer a 30-day satisfaction guarantee from delivery date. Full refund for unopened products (minus shipping), refund or store credit for opened products.
How do I contact customer service?
How do I contact customer service?
Email us at support@geatpeakpets.com or use our contact form at getpeakpets.com/pages/contact.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the U.S.A.